TERMS OF SERVICE

SABRINA YVONNE LTD
Effective Date: August 2026
Last Updated: August 2026

1. ABOUT US

These Terms of Service govern the provision of interior design, residential design, planning drawing, sourcing, procurement, styling and related services by SABRINA YVONNE LTD ("we", "us", "our" or the "Company"). By engaging SABRINA YVONNE LTD to provide services, you ("the Client", "you" or "your") agree to these Terms of Service together with the quotation, proposal, scope of services, invoice and any other written agreement issued to you for your project. Where there is a conflict between these Terms and a specific written agreement for your project, the specific written agreement will take precedence to the extent of the conflict.

COMPANY DETAILS

Company: SABRINA YVONNE LTD
Email:design@sabrinayvonne.com
ICO Registration Reference: ZA698338

2. OUR SERVICES

SABRINA YVONNE LTD provides residential interior design and residential design services. Depending on the service commissioned, our services may include: Design consultations; Residential interior design; Space planning; Existing and proposed floor plans; Furniture layouts; Internal elevations; Kitchen and bathroom layouts; Lighting and electrical layout drawings; Joinery and cabinetry design; Design concepts and mood boards; 2D drawings and rendered design visuals; FF&E sourcing and specification; Furniture, fixtures and equipment procurement; Styling and finishing services; Planning drawing packages; Design development; Design coordination; Support with planning applications where expressly agreed; Coordination with suppliers, contractors and other professionals; and Other design-related services specifically agreed in writing.The services included in your project will be clearly identified in your quotation, proposal or scope of services. Any service not expressly included within the agreed scope may be treated as additional work and may incur an additional fee.

3. DESIGN CONSULTATIONS

A design consultation provides professional design advice based on the information available to us at the time of the consultation.
A consultation does not automatically include drawings, detailed specifications, procurement, project management, planning applications or ongoing design support unless expressly stated within the service purchased. Any recommendations provided during a consultation are based on the information supplied by the Client and our professional design judgement.

4. RESIDENTIAL DESIGN AND PLANNING DRAWINGS

As part of our residential design services, SABRINA YVONNE LTD may prepare drawings to communicate proposed alterations, layouts and design intentions for a residential property. Depending on the service commissioned, drawings may include: Existing floor plans; Proposed floor plans; Furniture and space-planning layouts; Internal elevations; Kitchen layouts; Bathroom layouts; Lighting and electrical layouts; Joinery and cabinetry elevations; Design details; 2D CAD drawings; Design development drawings; and Drawings prepared to support planning or other applications where specifically agreed. The drawings included within your project will be confirmed in your quotation or proposal.

4.1 NATURE OF OUR DRAWINGS

Our drawings are prepared primarily to communicate the proposed design, layout and aesthetic intent of a project.Unless expressly agreed in writing, our drawings do not constitute: Structural engineering drawings; Structural calculations; Building control drawings; Specialist mechanical or electrical engineering drawings; Architectural calculations; Professional measured building surveys; Land surveys; Party wall advice; Fire safety assessments; Specialist construction details; or Any other regulated professional service. Where specialist or regulated advice is required, the Client may need to appoint an appropriately qualified professional separately.

4.2 PLANNING PERMISSION

Where planning drawings or planning support are included within your service, we will prepare the agreed design information for the intended application. Planning decisions are made by the relevant local authority and are outside our control. We do not guarantee that planning permission, listed building consent, lawful development certification or any other statutory approval will be granted. Unless expressly stated in your quotation, our fees do not include: Planning application fees; Local authority fees; Specialist surveys; Structural engineering; Planning consultants; Heritage consultants; Party wall surveyors; Building control fees; or Other third-party professional fees.

4.3 BUILDING REGULATIONS

Our design drawings should not be assumed to constitute full Building Regulations or construction documentation unless expressly stated within the agreed scope. Where Building Regulations approval, structural calculations, specialist technical drawings or certification are required, the Client is responsible for appointing the appropriate professional unless otherwise agreed in writing.

5. MEASUREMENTS AND EXISTING INFORMATION

We may rely on measurements, plans, photographs and other information provided by the Client or third parties.Where we undertake measurements ourselves, these are generally undertaken for design purposes and should not automatically be considered a professional measured building survey. Dimensions that are critical to manufacture, construction or installation should be independently checked by the relevant contractor, manufacturer or installer before work or manufacture begins. The Client acknowledges that building dimensions and site conditions may vary from information shown on existing plans or drawings.

6. DESIGN DEVELOPMENT AND REVISIONS

Our design services may include a specified number of design revisions, as stated in your quotation or proposal. A revision means a reasonable amendment to an existing design based on the original agreed brief. Significant changes to the original brief, layout, scope or design direction may constitute additional work. Examples may include: Changing the room layout after approval; Requesting a substantially different design direction; Adding additional rooms or spaces; Requesting additional drawing types; Requiring substantial redesign following Client approval; Changes resulting from new information supplied after design work has commenced; or Changes resulting from a decision to alter previously approved work. Additional work may be charged at our prevailing hourly or project rate and will be discussed with the Client before substantial additional work is undertaken wherever reasonably practicable.

7. CLIENT APPROVALS

The Client is responsible for reviewing and approving designs, drawings, specifications and selections within a reasonable timeframe.Approval may be provided by email, written confirmation or another agreed form of communication. Once a design, drawing, product or specification has been approved, subsequent changes may incur additional fees and may affect project timescales. The Client is responsible for reviewing dimensions, specifications and design information before approving them for manufacture, procurement or construction.

8. FEES AND PAYMENT

Our fees are confirmed in the quotation, proposal or invoice issued to the Client. Unless otherwise agreed in writing: Fees are payable according to the payment schedule stated in the quotation or invoice; Deposits or initial payments are required before work commences; Outstanding invoices must be paid by the due date; We may pause work where an invoice remains unpaid; and Any resulting delay to the project may affect the agreed programme. All fees are stated exclusive of VAT unless expressly stated otherwise. Where VAT is applicable, VAT will be charged at the prevailing rate.

9. PROCUREMENT AND PURCHASES

Where we source or procure products on your behalf, the relevant purchasing arrangements will be confirmed within your quotation or proposal. The Client may be required to provide funds in advance for products, furniture, fixtures, materials, delivery, installation or other third-party costs.Where we purchase goods on your behalf, we may rely on information provided by suppliers and manufacturers regarding availability, dimensions, specifications, finishes, warranties and lead times. Once an order has been placed, cancellation or amendment may be subject to the supplier's terms and conditions. Custom-made, made-to-order, personalised or bespoke products may not be cancellable or returnable where permitted by applicable law and the supplier's terms.

10. SUPPLIERS, CONTRACTORS AND THIRD PARTIES

We may recommend suppliers, manufacturers, tradespeople, contractors or other third-party service providers. Unless expressly agreed otherwise in writing, such third parties operate independently of SABRINA YVONNE LTD. We are not responsible for: The workmanship of independent contractors; Contractor delays; Supplier delays; Manufacturing defects; Delivery delays; Installation errors; Third-party pricing changes; Third-party cancellation policies; or Any other matter outside our reasonable control. Where we coordinate with third parties as part of your design service, this does not automatically mean that we are responsible for their work. Any concerns regarding workmanship or installation should be raised with the relevant contractor or supplier. We may assist with communication where this falls within the agreed scope of our service.

11. PROJECT TIMESCALES AND DELAYS

Any project timetable provided by us is an estimate unless a fixed completion date has been expressly agreed in writing.Project timescales may be affected by: Client delays; Late approvals; Changes to the brief; Supplier lead times; Product availability; Manufacturing delays; Contractor availability; Planning decisions; Building control requirements; Unforeseen site conditions; Third-party delays; or Circumstances outside our reasonable control. Where delays occur outside our reasonable control, we will take reasonable steps to keep the Client informed.

12. CLIENT RESPONSIBILITIES

The Client agrees to: Provide accurate information relevant to the project; Provide reasonable access to the property where required; Provide timely approvals and decisions; Make payments by the agreed deadlines; Inform us of relevant property restrictions or requirements; Obtain permissions or consents that are the Client's responsibility; Provide access for contractors, suppliers or installers where required; and Review and approve relevant design information before it is implemented. Delays caused by the Client may result in additional fees or changes to the project programme.

13. CONTRACTORS AND CONSTRUCTION WORKS

Unless expressly agreed in writing, SABRINA YVONNE LTD does not undertake construction, building, plumbing, electrical, structural or installation works. Where contractors are appointed by the Client, the Client is responsible for entering into the appropriate contract with those contractors. Contractors remain responsible for the safe execution, workmanship, sequencing and compliance of their own works. Our design drawings and specifications do not replace the contractor's responsibility to verify dimensions, site conditions and construction requirements before carrying out work.

14. CANCELLATION AND TERMINATION

Where you are a consumer, your statutory rights regarding cancellation and cooling-off periods will apply where relevant. Where services are purchased online, by telephone or away from our business premises, specific consumer cancellation rights may apply under applicable law. Where you request that services begin during any applicable cancellation period, we may be entitled to charge for services properly supplied before cancellation, subject to applicable law. Where a service has been fully performed following your express request for the service to begin during the cancellation period and you acknowledged the relevant effect on your cancellation rights, your statutory right to cancel may cease where permitted by law. The specific cancellation arrangements for your project will also be set out in your quotation or proposal where appropriate. We may terminate or suspend services where:Invoices remain unpaid; The Client materially breaches these Terms; The Client repeatedly fails to provide information or approvals necessary to progress the project; The working relationship has broken down to the extent that the project cannot reasonably continue; or Continuing the project would create legal, professional or practical difficulties.Termination does not affect any rights or obligations that arose before termination.

15. INTELLECTUAL PROPERTY AND COPYRIGHT

All original design concepts, drawings, plans, elevations, specifications, mood boards, visuals, presentations, documents and other design materials created by SABRINA YVONNE LTD remain our intellectual property unless otherwise agreed in writing.The Client receives a non-exclusive licence to use the final design materials for the purpose of carrying out the Client's own project at the agreed property.The Client may not reproduce, sell, distribute, commercially exploit or use our design materials for another property or project without our prior written permission.We retain the right to use our original design work as part of our professional portfolio, website, social media, marketing and promotional materials, subject to the provisions relating to privacy and photography below.

16. PHOTOGRAPHY AND PORTFOLIO USE

We may request permission to photograph completed projects for our portfolio, website, social media, publications and marketing. We will discuss photography arrangements with the Client and will take reasonable steps to respect the Client's privacy. Where photographs may identify the Client or reveal personally identifiable information, we will seek appropriate permission before using such material for promotional purposes where required by applicable law. The Client may request that identifying personal information, addresses or other sensitive details are not published.

17. CONFIDENTIALITY

We will treat information provided by the Client as confidential where it is reasonably understood to be confidential. We may disclose information where reasonably necessary to provide the services, including to suppliers, contractors, consultants, professional advisers or other service providers. We may also disclose information where required by law or by a competent authority.

18. DATA PROTECTION AND PRIVACY

SABRINA YVONNE LTD is registered with the Information Commissioner's Office (ICO).ICO Registration Reference: ZA698338 We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, as amended from time to time. We may collect and process personal information including: Name; Contact details; Billing and payment information; Property information; Project information; Design requirements; Communications and correspondence; Photographs and project information; and Other information necessary to provide our services.We use personal information to: Provide and manage our services; Communicate with clients; Prepare quotations and invoices; Process payments; Source and procure products; Coordinate with suppliers and contractors; Meet legal and accounting obligations; Maintain business records; and Operate and improve our business. Where necessary to provide our services, relevant information may be shared with suppliers, manufacturers, contractors, couriers, professional advisers, technology providers and other service providers.We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. Further information about how we process personal information, your rights and how to contact us is provided in our Privacy Policy.

19. DATA PROTECTION COMPLAINTS

If you have a concern about the way we have collected, used, stored or otherwise handled your personal information, you may make a data protection complaint by contacting: Email:design@sabrinayvonne.com You do not need to use specific legal terminology to make a data protection complaint. Please provide sufficient information for us to understand your concern and investigate it.We will acknowledge your data protection complaint within 30 days of receiving it and will take appropriate steps to investigate it. We will keep you reasonably informed of progress where appropriate and will provide an outcome without unjustifiable or excessive delay, in accordance with applicable requirements.If you remain dissatisfied following our response, you may raise your concern with the Information Commissioner's Office (ICO).

20. GENERAL COMPLAINTS PROCEDURE

We aim to provide a professional and high-quality service. If you are dissatisfied with any aspect of our service, we encourage you to contact us as soon as reasonably possible.Complaints should be sent to:design@sabrinayvonne.com Where possible, please include: Your name; Property/project details; The service concerned; The nature of your complaint; Relevant dates or correspondence; Any supporting information; and The outcome you would like us to consider. We will acknowledge your complaint and review the matters raised fairly and objectively. We may request additional information or arrange a conversation with you where this would assist us in understanding the issue. We will investigate the complaint and provide a response once our review is complete. Where a complaint requires additional investigation, we will keep you reasonably informed of progress. If you remain dissatisfied, you may request a further review by explaining the reasons for your continued dissatisfaction and providing any additional information you would like us to consider. Nothing in this complaints procedure limits or removes any statutory rights or remedies available to you.

21. OUR STANDARD OF SERVICE

We will provide our services with reasonable care and skill as required by applicable law. Nothing in these Terms is intended to exclude or restrict any statutory rights that cannot legally be excluded or restricted. For consumer clients, statutory rights under applicable consumer protection legislation continue to apply.

22. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. Subject to the above, we will not be responsible for losses arising from matters outside our reasonable control, including the acts or omissions of independent contractors, suppliers, manufacturers, couriers or other third parties. We will not be liable for indirect or consequential losses where such liability may lawfully be excluded. We are not responsible for defects in products manufactured or supplied by third parties, although we may assist the Client in communicating with the relevant supplier where this falls within the agreed scope of our service. Nothing in these Terms affects your statutory consumer rights.

23. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances outside our reasonable control. Such circumstances may include: Natural disasters; Fire; Flood; Severe weather; Epidemics or pandemics; Government action; Changes in law or regulation; Industrial disputes; Supplier or manufacturer disruption; Transport disruption; Utility failure; Technology failure; or Other circumstances reasonably beyond our control. We will take reasonable steps to minimise the effect of such circumstances and keep the Client informed where appropriate.

24. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites or services. We are not responsible for the content, availability, accuracy or practices of third-party websites. Where you purchase products or services directly from third parties, you should review their own terms, warranties, privacy policies and cancellation policies.

25. WEBSITE INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate and current. However, colours, images, dimensions, product availability, pricing and other information may change.Images displayed on our website may be for illustrative purposes. We reserve the right to update website content, services and pricing.

26. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our services, business practices or applicable legal requirements. The Terms applicable to your project will generally be those in effect when you enter into the relevant agreement with us, unless a change is required by law or expressly agreed with you. The latest version will be made available on our website.

27. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary. The remaining provisions will continue to apply.

28. ENTIRE AGREEMENT

These Terms, together with your quotation, proposal, scope of services, invoices and any other written agreement expressly incorporated into your project, form the agreement between you and SABRINA YVONNE LTD in relation to the relevant services. Any changes to the agreed scope should be confirmed in writing.

29. GOVERNING LAW

These Terms and any contract between you and SABRINA YVONNE LTD are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that provide otherwise.

30. CONTACT INFORMATION

SABRINA YVONNE LTD
Email:design@sabrinayvonne.com ICO Registration Reference: ZA698338

Questions regarding these Terms, our services or our complaints procedure should be sent to:design@sabrinayvonne.com